Refund policy
Effective Date: 4 November 2026
Website: www.yakshi.co.in
This Return and Refund Policy explains the conditions under which Yakshi accepts returns and exchanges, and processes cancellations and refunds.
By placing an order with Yakshi, you agree that returns, exchanges, cancellations, and refunds will be handled in accordance with this Policy.
| RETURN DETAIL | POLICY |
|---|---|
| Return request window | Within 48 hours of delivery |
| Defective, wrong, missing, or damaged item claims | Must be reported within 48 hours of delivery |
| Domestic approved returns (India) | Pickup arranged by Yakshi where serviceable; return shipping cost is the customer's responsibility |
| International approved returns (UAE, United States) | Customer ships the product back at the customer's own cost |
| Refund timeline | Within 7 days of receiving the product at our facility and completing quality inspection |
| Exchange | Available for a different size within India, subject to stock availability |
| Cancellation | Allowed within 24 hours of order placement |
1. SCOPE OF THIS POLICY
This Policy applies to returns, exchanges, cancellations, and refunds for products purchased from Yakshi through www.yakshi.co.in. It should be read together with the Shipping Policy, Terms of Service, Privacy Policy, and Contact Information available on the website.
2. CANCELLATION POLICY
Orders may be cancelled within 24 hours of order placement. Cancellation requests received after this period will not be accepted, because order preparation, finishing, quality checking, and packing may begin shortly after order confirmation.
To cancel an order within this period, email orders@yakshi.co.in or message +91 9597490099 on WhatsApp with your order number and cancellation request. A late cancellation is possible only if Yakshi approves it in writing or where applicable law requires it. Once an order has been dispatched, it cannot be cancelled, and the return process in this Policy applies instead.
3. RETURN WINDOW
Return requests must be raised within 48 hours of delivery. Requests received after this period may be rejected, especially where the condition of the product or package cannot be reliably verified.
Customers are encouraged to review the product details, size, fit, fabric, colour, and Padding selection carefully before placing an order.
4. RETURN ELIGIBILITY
Returns and exchanges are accepted only where the return is approved by Yakshi and all of the following conditions are met:
The product must be unused and unworn, except for careful trial.
The product must be unwashed and unaltered.
The product must be undamaged, with no stains, marks, perfume, deodorant, makeup, sweat, odour, tears, pulls, or signs of wear.
All original tags and labels must remain attached.
The product must be returned in its original packaging, along with any accessories or inserts included.
The product must be in resaleable condition and pass Yakshi's quality inspection upon receipt.
5. NON-RETURNABLE PRODUCTS
Yakshi may reject a return where the product is used, worn beyond trial, washed, altered, damaged, stained, scented, or missing its original tags, labels, or packaging, or is not in resaleable condition.
The following are also not eligible for return: products returned after the permitted timeline; products sent back without prior written approval from Yakshi; products that are not the same product delivered to the customer; and products purchased during a final sale or clearance where stated as non-returnable.
6. HOW TO RAISE A RETURN OR EXCHANGE REQUEST
To request a return or exchange, email orders@yakshi.co.in or message +91 9597490099 on WhatsApp, within 48 hours of delivery, with the following information:
Order number.
Full name, phone number, and email address.
Product name, size, and Padding selection.
Delivery date.
Reason for return or exchange.
Clear photographs of the product, tags, labels, and packaging.
An unboxing video, where available.
Please do not send any product back before receiving written approval from Yakshi. Products returned without approval may be rejected or held without refund, subject to applicable law.
7. DOMESTIC RETURNS (INDIA)
For approved returns within India, Yakshi will arrange return pickup through its courier partner where reverse pickup service is available.
Unless applicable law requires otherwise or Yakshi confirms otherwise in writing, return shipping and pickup costs are the customer's responsibility. Where Yakshi arranges the pickup, the courier charge will be disclosed and may be collected separately or deducted from the eligible refund, where permitted by law.
The customer must keep the product safely packed in its original packaging and make it available for pickup at the agreed time and address. If reverse pickup is not available in the customer's location, or pickup fails because of customer unavailability or an incorrect address, Yakshi may ask the customer to ship the product back using a reliable courier.
8. INTERNATIONAL RETURNS (UAE AND UNITED STATES)
For approved international returns, the customer must ship the product back to Yakshi at the customer's own cost, using a reliable, trackable courier service, and must share the tracking details with Yakshi.
International return shipping charges, customs duties, export and import charges, taxes, brokerage charges, insurance, storage charges, and any other charges connected with the return shipment are borne solely by the customer, unless Yakshi confirms otherwise in writing or applicable law requires otherwise.
Yakshi is not responsible for loss, delay, customs hold, damage, seizure, or non-delivery of an international return shipment arranged by the customer.
9. RETURN ADDRESS
Approved returns must be sent only to the address confirmed by Yakshi in writing. The standard return address is: Yakshi, 5/750, SAAC, 3rd Floor, Sabari Salai, Madipakkam, Chennai – 600091, Tamil Nadu, India. Yakshi may update the return address for operational reasons; customers must use the address given in the approval message.
10. EXCHANGES
Within India, a size exchange may be requested within the same 48-hour period, subject to availability of the requested size at the time the return is approved. The return shipping terms in Section 7 apply to the exchange. If the requested size is unavailable, Yakshi will offer a refund instead.
11. QUALITY INSPECTION
Every returned product is inspected upon receipt at Yakshi's facility. A return or exchange may be rejected if the product appears used, worn, washed, altered, damaged, stained, scented, or is missing tags, labels, accessories, or original packaging.
The decision of Yakshi after quality inspection shall be final, subject to applicable law.
12. REFUND TIMELINE AND METHOD
Refunds for approved returns are processed within 7 days of receiving the returned product at Yakshi's facility and completing quality inspection.
Refunds are made to the original payment method used for the order. The time taken for the refunded amount to reflect in your account may depend on your bank, card issuer, payment provider, or currency conversion process.
If the product was purchased at a discounted price under a promotion, the refund will reflect the discounted price actually paid.
13. REFUND DEDUCTIONS
For international orders, the refundable amount excludes the international shipping charge (₹2,000 per order) and any customs duties, import taxes, and destination charges paid by the customer. Return shipping charges payable under this Policy, and any charges caused by customer error, may also be deducted from a refund, where permitted by law.
14. DAMAGED, WRONG, OR DEFECTIVE PRODUCT CLAIMS
Any claim relating to a damaged, wrong, or defective product, or a missing item, must be reported within 48 hours of delivery, with clear photographs of the product, packaging, labels, and order details, and an unboxing video where available. Yakshi may reject claims that are unsupported, delayed, inconsistent, or not verifiable.
If the Padding option delivered (Padded or Non-Padded) differs from the option shown on your order, it will be treated as a wrong product. A change of mind about Padding is handled as a normal return under this Policy.
Damage caused by handling, storage, wearing, washing, ironing, dry cleaning, alteration, perfume, makeup, stains, tearing, or misuse after delivery will not be treated as a manufacturing defect.
15. REJECTED RETURNS
If a return is rejected after quality inspection, Yakshi will notify the customer. The customer may request that the product be sent back, in which case re-shipping charges will apply. If the customer does not respond within a reasonable time, Yakshi may hold the product for a limited period and is not responsible for storage delay or deterioration, to the extent permitted by law.
16. ABUSE OF RETURN POLICY
Yakshi reserves the right to refuse a return, exchange, or refund in cases of suspected fraud, policy abuse, repeated excessive returns, false claims, product switching, or violation of this Policy.
17. GOVERNING LAW AND JURISDICTION
This Return and Refund Policy is governed by the laws of India. Subject to applicable law, any dispute arising out of or in connection with returns, exchanges, refunds, cancellations, or this Policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
CONTACT
Yakshi
5/750, SAAC, 3rd Floor, Sabari Salai
Madipakkam, Chennai – 600091
Tamil Nadu, India
Email: orders@yakshi.co.in
Phone / WhatsApp: +91 9597490099
Website: www.yakshi.co.in