Shipping policy
Effective Date: 4 November 2026
Website: www.yakshi.co.in
This Shipping Policy explains how Yakshi handles order processing, domestic shipping, international shipping, delivery timelines, shipping charges, failed deliveries, and shipment-related customer responsibilities.
By placing an order on www.yakshi.co.in, you agree to this Shipping Policy.
Yakshi orders are normally dispatched from Chennai, Tamil Nadu, India.
| SHIPPING CATEGORY | TIMELINE | CHARGE |
|---|---|---|
| Domestic shipping within India | Usually 10 to 13 business days from order confirmation | Free |
| International shipping (United Arab Emirates, United States) | Usually 10 to 13 business days from order confirmation | ₹2,000 flat rate per order |
1. SCOPE OF THIS POLICY
This Shipping Policy applies to all orders placed with Yakshi through the website. It should be read together with the Terms of Service, Return and Refund Policy, Privacy Policy, and Contact Information available on the website.
2. ORDER PROCESSING
Orders are processed after successful payment confirmation and internal order verification. Processing may include verification of order details, payment status, contact information, delivery address, and product availability; finishing, quality checking, and packing; and courier booking and shipment handover.
The delivery timelines in this Policy include reasonable time for these steps. Where address, size selection, payment, or other order details are incomplete or unclear, Yakshi may contact the customer for clarification. Delay in customer response may affect dispatch and delivery timelines.
3. DOMESTIC SHIPPING WITHIN INDIA
Shipping within India is free on all orders, with no minimum order value.
Domestic orders are usually delivered within approximately 10 to 13 business days from order confirmation, subject to product readiness, courier serviceability, courier operations, holidays, and other practical conditions.
4. INTERNATIONAL SHIPPING
Yakshi currently ships internationally to the United Arab Emirates and the United States. A flat shipping charge of ₹2,000 applies per order to these destinations. The charge is shown at checkout before payment.
International orders are usually delivered within approximately 10 to 13 business days from order confirmation, subject to courier operations and customs clearance in the destination country.
Yakshi does not currently ship to any other country. This Policy will be updated before new destinations become available.
5. PAYMENT AND CASH ON DELIVERY
All orders must be paid in full online at the time of purchase. Cash on Delivery (COD) is not available.
6. CUSTOMS, DUTIES, AND DESTINATION CHARGES
For international orders, the customer is solely responsible for all customs duties, import taxes, local levies, brokerage charges, customs clearance charges, storage fees, destination-country charges, currency conversion charges, bank charges, and any similar charges imposed outside India.
Yakshi cannot control customs assessment, duty calculation, import inspection, customs holds, or clearance timelines in the destination country.
If the customer refuses to pay customs duties, taxes, or destination charges, or refuses delivery, any courier charges, return charges, penalties, storage fees, customs charges, or losses may be deducted from any eligible refund, where permitted by law.
7. DELIVERY TIMELINES ARE ESTIMATES
The timelines stated in this Policy are reasonable estimates and not guaranteed delivery commitments.
Delays may occur due to product finishing, courier disruption, weather, public holidays, strikes, customs processes, incorrect address details, failed delivery attempts, force majeure, or any event beyond Yakshi's reasonable control.
8. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY
The customer is responsible for providing a complete, accurate, and serviceable delivery address at the time of placing the order, including the recipient's full name, complete address with city, state or emirate, country, and postal code (where applicable), and a reachable phone number and email address.
Once an order has been dispatched and a shipping confirmation has been sent, address changes cannot be accommodated. Any request to change the delivery address must be made before dispatch, by contacting Yakshi through the details below.
Yakshi is not responsible for delay, non-delivery, return to origin, additional courier charges, or loss arising from incorrect, incomplete, or outdated information provided by the customer.
9. TRACKING AND DELIVERY COMMUNICATION
Once an order is dispatched, Yakshi may share tracking details by email, SMS, WhatsApp, or any other practical communication channel.
Tracking information may take time to update after courier handover. Customers are advised to monitor tracking updates and remain reachable at the phone number and email address provided at checkout.
10. FAILED DELIVERY AND RETURN TO ORIGIN
A delivery may fail due to customer unavailability, incorrect address, refusal to accept delivery, restricted delivery location, unpaid customs charges, failure to answer courier calls, or other customer-side issues. The courier will generally attempt delivery up to three times before returning the shipment to Yakshi.
If a shipment is returned to Yakshi because of a failed delivery caused by the customer, Yakshi may charge re-shipping costs, return costs, courier charges, storage charges, and other applicable costs before dispatching the order again.
11. DAMAGED OR TAMPERED PACKAGE AT DELIVERY
Customers are encouraged to inspect the package before accepting delivery. If the package appears opened, torn, wet, crushed, resealed, tampered with, or visibly damaged, the customer should refuse delivery where possible and notify Yakshi immediately.
The customer must share photographs of the package, courier label, and delivery condition within 48 hours of attempted or completed delivery. Claims raised after this period may be rejected where verification is not possible. Returns and refunds are handled under the Return and Refund Policy.
12. RISK OF LOSS
Risk of loss or damage passes to the customer upon successful delivery to the address provided at the time of ordering, subject to applicable law.
13. FORCE MAJEURE
Yakshi shall not be liable for delay or failure in shipping caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, pandemic, epidemic, war, civil unrest, government action, import or export restrictions, customs delays, labour disruptions, courier disruptions, payment gateway failure, or internet failure.
14. GOVERNING LAW AND JURISDICTION
This Shipping Policy is governed by the laws of India. Subject to applicable law, any dispute arising out of or in connection with shipping, delivery, or this Policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
CONTACT
Yakshi
5/750, SAAC, 3rd Floor, Sabari Salai
Madipakkam, Chennai – 600091
Tamil Nadu, India
Email: orders@yakshi.co.in
Phone: +91 9597490099
Website: www.yakshi.co.in