Terms of service
Effective Date: 4 November 2026
Website: www.yakshi.co.in
These Terms and Conditions govern your access to www.yakshi.co.in, your use of the website, and your purchase of products from Yakshi.
By browsing the website, placing an order, making payment, contacting us, or using any Yakshi service, you agree to these Terms and Conditions.
1. DEFINITIONS
In these Terms and Conditions, "Yakshi", "we", "us", and "our" refer to the Yakshi brand, website, products, and customer support operations. "Customer", "you", and "your" refer to any person who visits the website, places an order, communicates with us, or purchases a product.
2. ELIGIBILITY
You must be legally competent to enter into a binding contract under applicable law to use the website or place an order. Customers under 18 years of age may use the website only with the involvement of a parent or legal guardian.
If you place an order on behalf of another person, you confirm that you are authorised to do so and that the information provided is accurate.
3. PRODUCT INFORMATION AND VISUAL REPRESENTATION
We make reasonable efforts to display product information accurately, including photographs, colour, fabric, fit, sizing, price, and description.
However, slight variations may occur due to lighting, screen settings, fabric batch differences, natural fabric behaviour, minor measurement tolerance, model body type, styling, and photography. Reasonable variation in colour, texture, drape, measurement, or finish shall not automatically be treated as a defect.
4. SIZE, FIT, PADDING, AND CUSTOMER RESPONSIBILITY
The customer is responsible for reviewing the size guide, product description, and care information before placing an order. If you are unsure about size or fit, you should contact Yakshi before placing the order.
For blouses, you may choose Padded or Non-Padded at the time of ordering. The price is the same for both options. The option you select is recorded on your order, and you are responsible for checking your selection before payment.
Incorrect size or Padding selection, incorrect address, wrong contact details, or failure to review product information may affect delivery, return, refund, or exchange eligibility.
5. ACCOUNT AND GUEST CHECKOUT
You may place an order either by creating a Yakshi account or by checking out as a guest. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
6. ORDER PLACEMENT AND ACCEPTANCE
An order is placed when the customer completes checkout and makes payment through an accepted payment method.
Order confirmation may be sent by email, SMS, WhatsApp, or another communication channel. Order confirmation does not prevent Yakshi from cancelling or rejecting an order before dispatch for genuine operational, payment, fraud-prevention, product-availability, pricing-error, or legal reasons.
7. PRODUCT AVAILABILITY
In rare cases, a product added to cart or ordered may become unavailable due to high demand, inventory error, or technical issue before the order is fully processed.
If this happens, Yakshi will contact the customer to offer an alternative product or a full refund of the amount paid for the unavailable item. No order will be shipped short or substituted without the customer's confirmation.
8. PRICING AND PAYMENT
Prices displayed on the website are inclusive of applicable GST unless expressly stated otherwise. The price shown for a product is the product price payable by the customer before any separately disclosed shipping charge, customs duty, import tax, or destination-country levy.
Yakshi may correct obvious pricing, technical, or listing errors. If an order is affected by such an error, Yakshi may cancel the order and process a full refund.
Payments are accepted through the online payment methods available at checkout (cards, including international cards, UPI, net banking, and similar electronic methods), processed through Razorpay and other authorised payment providers. Cash on Delivery is not available. Yakshi shall not be responsible for payment gateway downtime, bank failure, card decline, UPI error, currency conversion issue, or third-party payment processor error.
9. SHIPPING
Shipping within India is free on all orders. Yakshi currently ships internationally to the United Arab Emirates and the United States, with a flat shipping charge of ₹2,000 per order.
Domestic and international orders are usually delivered within approximately 10 to 13 business days from order confirmation. These timelines are estimates and may be affected by product finishing, quality checks, courier delays, customs processes, holidays, address issues, or force majeure.
Shipping is governed in detail by the Shipping Policy.
10. INTERNATIONAL ORDERS
International customers are responsible for all customs duties, import taxes, local levies, brokerage fees, and destination-country charges. International shipping and returns are governed in detail by the Shipping Policy and the Return and Refund Policy.
11. CANCELLATION WITHIN 24 HOURS
Orders may be cancelled within 24 hours of order placement. To request cancellation within this period, contact Yakshi at orders@yakshi.co.in or on WhatsApp at +91 9597490099 with your order number and cancellation request.
Cancellation requests received after this period will not be accepted, because order preparation, finishing, quality checking, and packing may begin shortly after order confirmation. A late cancellation may be accepted only if Yakshi expressly approves it in writing or cancellation is required by applicable law.
12. RETURNS AND REFUNDS
Returns and refunds are governed by the Return and Refund Policy. Return requests must be raised within 48 hours of delivery. A return may be accepted only if the product is unused, unworn except for careful trial, unwashed, unaltered, undamaged, with original tags and packaging intact, and in resaleable condition.
Return shipping costs are the customer's responsibility, as described in the Return and Refund Policy. Refunds for approved returns are processed within 7 days of receiving the product back at Yakshi's facility and completing quality inspection.
13. PROMOTIONAL AND DISCOUNT CODES
Yakshi may offer promotional or discount codes from time to time, subject to the following:
Codes are valid only until their stated expiry date. Only one code may be applied per order. Codes cannot be combined with other ongoing offers or promotions unless expressly stated. Discounts apply to the product price only and not to shipping charges or taxes. Yakshi reserves the right to modify, withdraw, or refuse any code at its discretion, including in cases of suspected misuse. Codes have no cash value and cannot be exchanged for money. If an order using a code is cancelled or refunded, the code will not be reissued.
14. CUSTOMER COMMUNICATION
You agree to provide accurate contact details and remain reachable for order, delivery, payment, return, refund, or support communication. Yakshi may communicate by email, phone, SMS, WhatsApp, or other practical channels connected with your order or enquiry.
15. INTELLECTUAL PROPERTY
All content on the website, including the brand name, product names, photographs, garment designs, campaign images, descriptions, graphics, and website layout, belongs to Yakshi or its licensors unless otherwise stated.
You may not copy, reproduce, modify, publish, imitate, distribute, or commercially exploit Yakshi content without prior written permission.
16. PROHIBITED USE
You agree not to misuse the website, interfere with website security, provide false information, commit fraud, scrape content, copy designs, upload malicious code, abuse staff, make false claims, or use the website in violation of applicable law.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Yakshi shall not be liable for indirect loss, consequential loss, loss of profit, courier delay, customs delay, payment gateway failure, incorrect customer information, failed delivery, incorrect size or Padding selection, colour variation due to display settings, minor fabric tolerance, or circumstances beyond reasonable control.
Where liability is legally established, Yakshi's total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim, unless applicable law requires otherwise.
18. INDEMNITY
You agree to indemnify and hold harmless Yakshi, its owners, employees, representatives, and service providers from claims, losses, damages, or costs arising from your breach of these Terms, misuse of the website, false information, fraudulent conduct, or violation of law or third-party rights.
19. FORCE MAJEURE
Yakshi shall not be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, fire, flood, pandemic, war, civil unrest, government action, import or export restrictions, customs delay, courier disruption, labour disruption, internet failure, or payment gateway failure.
20. CHANGES TO THESE TERMS
Yakshi may update these Terms and Conditions from time to time. Updated Terms will be posted on the website with a revised effective date. Continued use of the website after updates are posted means you agree to the updated Terms.
21. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of India. Subject to applicable law, any dispute arising out of or in connection with the website, products, orders, payments, shipping, returns, refunds, or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
CONTACT
Yakshi
5/750, SAAC, 3rd Floor, Sabari Salai
Madipakkam, Chennai – 600091
Tamil Nadu, India
Email: orders@yakshi.co.in
Phone: +91 9597490099
Website: www.yakshi.co.in